ARTICLE 1 – PARTIES

1.1 – SELLER:

Company Name: Joykek Digital Advertising and Marketing Consultancy Services Ltd. Co.

Address: Barbaros Mah. Mor Sümbül Sk. Nidakule Ataşehir Güney No:7/3F İç Kapı No:12 34746 Ataşehir / İstanbul

Phone: 0850 241 7310

E-mail: info@joykek.com

1.2 – BUYER:

Name/Surname/Title:

Address:

Phone:

E-mail:

(By accepting the User Agreement and becoming a member, the BUYER declares that the e-mail address provided will be considered the valid notification address for all correspondence from the SELLER. Any notification sent to this address will be deemed legally valid and binding.)

ARTICLE 2 – SUBJECT

The subject of this Agreement (“Agreement”) is to determine the mutual rights and obligations of the Parties in accordance with the Consumer Protection Law No. 6502 (“Law No. 6502”) and the Distance Contracts Regulation regarding the services (“Service”) ordered electronically by the BUYER from the SELLER through the website at http://www.joykek.com (“Site”), the mobile application, and all related platforms (“Application(s)”), including the characteristics and sales price of the service as specified in the User Agreement, the Distance Sales Agreement, and other agreements on the Site.

ARTICLE 3 – SERVICE/PRODUCT AND SALES PRICE

3.1. The characteristics, type, sales price, and payment terms of the service/product subject to this Agreement are specified on the relevant invoice.

Product Name: […]

Product Brand: Joykek

Product Quantity: […]

Product Price: […]

Product Tax: […]

ARTICLE 4 – GENERAL PROVISIONS

4.1 – The BUYER declares that they have read and understood all preliminary information regarding the essential characteristics, sales price, payment method, and delivery details of the service displayed on the Site and have provided the necessary electronic confirmation.

4.2 – In case of any changes regarding the service, the SELLER shall publish such changes on the Site. The Preliminary Information Form and the invoice constitute integral parts of this Agreement.

4.3 – After completing the order via the Site, the BUYER will be prompted to enter their credit card information to make the payment. After entering this information, the transaction will be completed. A confirmation email indicating that the purchase request has been received by the company will be sent to the BUYER.

4.4 – Once the service/product purchase is fully completed, the electronic invoice or e-archive invoice will be sent to the BUYER’s address provided in this Agreement.

4.5 – The credit card payment date is determined in accordance with the agreement between the BUYER and their bank. The BUYER may track payments through their bank statements.

4.6 – If the BUYER defaults in credit card payments, they will owe interest within the terms set by their bank and will be responsible to the bank. In case of default, the BUYER accepts and undertakes to compensate the SELLER for any damages incurred due to late payment.

4.7 – If the BUYER fails to pay the service fee or if the credit card balance is insufficient to process the transaction, the sale will not be completed. The BUYER accepts that the order processing time begins when the credit card transaction is successfully charged, and if the payment cannot be collected, the SELLER has no obligation to provide any service.

4.8 – If, after the delivery of the product, the BUYER’s credit card is used unlawfully by unauthorized persons through no fault of the BUYER and the bank or financial institution refuses to pay the SELLER, the BUYER’s membership and purchased training package shall be canceled.

4.9 – In cases where the credit card is used unlawfully by someone other than the cardholder, the provisions of the Law on Bank Cards and Credit Cards and its related regulations shall apply.

4.10 – The SELLER is responsible for providing the service/product in accordance with consumer legislation, without deficiency, and as specified in the BUYER’s order. If the SELLER is unable to provide the service due to force majeure or extraordinary circumstances, the SELLER must notify the BUYER as soon as possible. In such cases, the BUYER may choose to cancel the order, replace the service/product with an equivalent one (if applicable), or postpone the delivery until the obstructive circumstances are resolved.

ARTICLE 5 – RIGHT OF WITHDRAWAL

Since this is an online training package with video access, no refunds are available after purchase under any circumstances.

ARTICLE 6 – ENFORCEMENT

6.1 – Upon acceptance and approval of this Agreement and completion of payment for the order, the BUYER is deemed to have accepted all terms of the Agreement, which shall then enter into force.

6.2 – The BUYER acknowledges that they have been informed in a clear and understandable manner in accordance with Law No. 6502 about the SELLER’s name, title, full address, phone number, and contact details; the essential characteristics of the service; the sales price including taxes; the payment method; the right of withdrawal and how it may be exercised; official authorities to which complaints and objections may be submitted; and all rights and obligations arising from this Agreement. The BUYER confirms electronically that they have reviewed this information before placing the service order.

6.3 – All legal documents and forms on the Site, as well as the invoice issued upon the BUYER’s order, are integral parts of this Agreement.

ARTICLE 7 – COMPETENT COURT

The BUYER may submit complaints and objections within the monetary limits specified by law to the consumer arbitration board or consumer court located in their place of residence or where the consumer transaction was conducted.

Consumers may submit requests or complaints regarding the product(s) to the SELLER verbally or in writing. Customer satisfaction is important to us. The SELLER evaluates legitimate requests and complaints carefully and resolves them as quickly as possible.

If consumers wish, for unresolved complaints, they may apply to the Provincial or District Consumer Arbitration Boards within the legally determined monetary limits or to Consumer Courts for disputes exceeding those limits.

SELLER

Joykek Digital Advertising and Marketing Consultancy Services Ltd. Co.

BUYER