Privacy Policy

All services provided on our website (joykek.com) belong to and are operated by our company, Joykek. Our company may collect personal data for various purposes. How and in what manner the collected personal data is gathered, and how and in what manner this data is protected, are transparently stated below.

1. Collection and Use of Personal Data

Due to the nature of the business, our company collects certain personal information about members (such as name-surname, company information, telephone, address, or e-mail addresses) by filling out membership forms or various forms and surveys on our website.

In order to identify system-related problems and quickly resolve any problems or disputes that may arise regarding the service provided, our company records and uses the IP address of its users. IP addresses can also be used to identify users in a general way and to gather comprehensive demographic information.

2. Communication and Direct Marketing

Our company may send campaign information, information about new products, and promotional offers to its customers and members from time to time. Our members can make any choices regarding whether or not to receive such information while becoming a member, and afterwards, they can change this choice from the account information section after logging in or make a notification via the link in the informative message they receive.

Information requested by our company, information provided by the user, or information regarding transactions made through our site; may be used by our company and its collaborators for various statistical evaluations, database creation, and market research without disclosing our members' identities, even outside the purposes and scope determined by the "User/Membership Agreement".

3. Privacy and Confidentiality Obligation

Personal information transmitted electronically by our members through our company or via e-mail will not be disclosed to third parties outside the purposes and scope determined by the agreements we have made with our members.

Our company commits to keeping confidential information strictly private and confidential, regarding it as a confidentiality obligation, and taking all necessary measures and showing due diligence to ensure and maintain confidentiality, to prevent all or any part of the confidential information from entering the public domain, unauthorized use, or disclosure to a third party.

4. Payment and Credit Card Security

Our company prioritizes the security of credit card holders who shop or make payments on our sites. Your credit card information is never stored in our system.

Information regarding the credit card used during shopping is encrypted with the 128-bit SSL (Secure Sockets Layer) protocol independently of our sites and delivered to the relevant bank for verification. Since no information about the card can be viewed or recorded by us, third parties are prevented from obtaining this information under any circumstances.

The reliability of payment, invoice, and delivery address information of orders placed online with a credit card is audited by our company against Credit Card Fraud. If necessary, contact is made with the bank or the customer to approve the orders of customers who place an order for the first time.

5. Mail Order Credit Card Information Security

Your identity and credit card information that you will send to us by credit card mail-order method will be kept by our company according to the confidentiality principle. This information is kept for 60 days against possible bank objections and then destroyed. If any amount other than the cost of the approved mail-order form you send us is withdrawn from your card, you can object to the bank and prevent the payment of this amount.

6. Third-Party Websites and Applications

Our website may link to other sites. Our company does not bear any responsibility for the privacy practices and contents of the sites accessed via these links. The Privacy Policy principles in this agreement are only for the use of Joykek and do not cover third-party websites.

7. Exceptional Circumstances

In the limited circumstances specified below, our Company may disclose information belonging to users to third parties outside the provisions of this "Privacy Policy". These situations are:

• To comply with the obligations brought by the rules of law issued by the competent legal authority such as Law, Decree, Regulation, etc.
• To fulfill the requirements of the agreements concluded with users and put them into practice.
• Requesting information about users for the purpose of conducting a research or investigation duly carried out by the competent administrative and judicial authority.
• Situations where it is necessary to provide information to protect the rights or security of users.

8. E-Mail Security

Never write your credit card number or passwords in the e-mails you send to our company's Customer Service. Information in e-mails can be seen by third parties. Our company cannot guarantee the security of the information transferred from your e-mails under any circumstances.

9. Browser Cookies

Our company can obtain information about the users visiting our site and their use of the website by using a technical communication file (Cookie). Cookies help obtain statistical information about how many people visited the site, for what purpose a person visited the site, and help dynamically generate special advertisements/content.

To get much more comprehensive information about our use of cookies and learn your rights, please review our Cookie Policy page.

10. Policy Changes and Acceptance

Our company may change the provisions of this "Privacy Policy" at any time by publishing it on the site or sending an electronic mail to users. If the provisions change, they take effect on the date of publication.

By reading this policy and continuing to use our site, you are also deemed to have accepted all the agreements and policies located on our Legal Pages hub.